Transform your municipality into a thriving community

At the heart of local government is the relationship between you and your constituents. CivicTrack helps you enhance this connection by simplifying the way you manage constituent services, inquiries, and engagement.

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We work with officials across North America, at all levels of government

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A Unified System for Councilors and Mayors Alike

Improve communication

Share insights about your community and improve decision-making

Create detailed constituent profiles

Personalize your communication and outreach efforts.

Track interests and concerns

Reach out to people about the topics they care about.

Simplify Your Constituent Management with CivicTrack

Every community is unique – but your process doesn’t have to be

A One-Stop Hub for Constituent Services

From the mayor’s office to individual councilors, CivicTrack ensures that everyone works together seamlessly. Track cases from the first inquiry to resolution, assign tasks to the right team members and keep everything moving forward—fast and efficiently.

Constituent Profiles at a Glance

Gain insights into your community with comprehensive constituent profiles. Track their concerns, communication history, and service requests so you’re always informed and ready to respond, no matter who’s handling the issue.

Faster, Smarter Responses

CivicTrack is built for speed. Automate your responses without losing the personal touch, ensuring that your residents get timely updates and thoughtful replies. Whether it’s one constituent or hundreds, you can manage it all with ease.

See what is inside

Centralized casework

Whether you’re handling a quick question or a complex issue, CivicTrack helps you manage the process from start to finish, ensuring timely resolutions.

Constituent profiles

When a constituent reaches out about an issue—within seconds, you can pull up their contact history, previous interactions, and any ongoing concerns.

Reporting & Analytics

Track engagement, identify trends, and monitor staff performance, helping you make informed decisions that better serve your community.

Targeted outreach

CivicTrack lets you quickly create lists of people who share similar characteristics or interests and reach out to that group with a message that matters.

Surveys

Boost engagement by customizing your emails and newsletters with features like surveys and event sign-ups.

Branded newsletters

Email is the best way to stay in touch with your constituents. Send branded emails from a trusted .gov domain and build trust with each interaction.

Ready to See CivicTrack in Action?

Schedule a demo today and see how our platform can help your team stay organized, respond faster, and deliver better service to your community.